Enhancing Customer Experience and Business Intelligence: The Role of AI-Driven Smart CRM in Modern Enterprises. Journal of Business and Future Economy, [S. l.], v. 1, n. 2, p. 1–8, 2024. Disponível em: https://journals.iau.ae/index.php/JBFE/article/view/7.. Acesso em: 21 oct. 2025.